Cancellation & Modification

Cancellations before production

To cancel an order or request a change, email cs@hawaiianprint.com within 2 hours of placing your order. Include your order number and the cancellation or change you need.

Cancellations requested within this two-hour window qualify for a full refund without a cancellation fee. After two hours, your made-to-order item may already be in production, so cancellation or changes may no longer be possible. If an adjustment is possible and has an additional cost, our team will confirm it with you.

Returns after delivery are a separate policy

The two-hour cancellation window does not limit your right to request a free return or exchange within 30 days of delivery. Hawaiian Print accepts returns for size, fit, material preferences, and change of mind, including made-to-order and printed-on-demand apparel. Read our Refund & Returns Policy for instructions, free return shipping, and refund details.

Cancellation refunds

Once an eligible cancellation is confirmed, we refund your original payment method. Please allow 5–7 business days for the refund to appear in your account.

Address changes

Check your delivery address and email address before placing your order. Send any address-change request within two hours of purchase. If production or shipping has started, we may be unable to change the address; contact us promptly so we can check your order.