FAQ
Find answers about ordering, sizing, personalization, shipping, and returns. For help with a particular product or order, email cs@hawaiianprint.com.
Can I return or exchange my shirt?
Yes. Hawaiian Print offers free returns and exchanges within 30 days of delivery, including made-to-order and printed-on-demand apparel. Size, fit, material preferences, and change-of-mind returns are welcome. Email us before sending anything back; we arrange free return shipping and cover shipping for an exchange replacement. Gift cards and digital images are non-returnable. See our Refund & Returns Policy.
Can I cancel or change my order?
Email your order number and request within two hours of purchase. Production may begin after that window. The cancellation window does not affect your separate 30-day return or exchange eligibility after delivery. Read our Cancellation & Modification policy.
How do I choose my size?
Open the Size Chart on the exact product you want and check the available measurements and units before ordering. Sizes and measurements can vary between garment styles. If your size is not listed in the chart or a measurement is unclear, send us the product link and size you are considering so we can help before you order.
What fabric is used, and how should I wash my shirt?
Check the description of the exact product for its material information and follow the care label on the garment you receive. If composition or care information is not listed for your chosen item, email us its product link before ordering. Do not assume that every shirt uses the same fabric.
Can I add a photo or custom text?
Use the personalization fields available on your chosen product. Review spelling, text and photo selection carefully before adding the item to your cart. Where fields are marked optional, you can leave them blank. Check the product’s Personalization information, and contact us before ordering if you need help with placement or a specific request.
How much does shipping cost?
Available shipping methods and charges are shown at checkout after you enter your delivery address. Review the total before payment. See our Shipping Policy for processing and delivery information.
When will my order arrive?
Our items are made to order, so allow time for production as well as transit. Delivery estimates depend on the destination and shipping method; personalization can require additional design time. The date range shown on a product page is an estimate. Read the destination information and Shipping Policy before ordering for an event.
How do I track my order?
We send a shipping email with tracking information when your order is ready to ship. Check your spam folder if you cannot find it. Tracking may not update until the carrier scans the package. Use Order Tracking or the link in your shipping email.
What if my order is late, damaged, incorrect, or missing?
Email us your order number and explain the issue. For damaged, incorrect, or missing items in a delivered order, contact us within 30 days of delivery and include photos of the item and shipping label where available. For lost or delayed packages, see the Refund & Returns Policy and contact us for help.
Will I pay customs duties or import taxes?
International orders may be subject to destination-country duties or import taxes. Review any charges collected at checkout and your local customs requirements. Charges not collected at checkout may be payable when your package arrives.
How can I contact Hawaiian Print?
Email cs@hawaiianprint.com or call (+1) 838 232 3554. Include your order number for order-related questions. See our Contact page for office hours.