Refund policy

Free returns & exchange within 30 days

Hawaiian Print offers free returns and exchanges within 30 days of delivery, including made-to-order and printed-on-demand apparel. You can request a return or exchange if the size, fit, or material is not right for you, or if you change your mind.

How to request a return or exchange

Email cs@hawaiianprint.com within 30 days of receiving your order. Include your order number and whether you would like a refund or an exchange. We will provide return instructions and arrange free return shipping. Please contact us before sending your item back.

Free return shipping and exchanges

Hawaiian Print covers return shipping for returns and exchanges requested within the 30-day window. No return shipping fee will be deducted from your refund. We also cover shipping for your exchange replacement.

Refunds

Refunds are issued to your original payment method after your return is received and processed. Please allow 5–10 business days for the refund to appear in your account.

Damaged, incorrect, or missing items

If your order arrives damaged, has a printing or quality issue, contains the wrong item, or is missing an item, email us within 30 days of delivery. Include your order number and photos of the item and shipping label, where available, so we can help arrange a free return, replacement, or refund. If your order has not arrived within 60 business days of purchase, contact us to request a refund or replacement. For lost or delayed packages, see the full Refund & Returns Policy.

Cancellations and address changes

You may request cancellation or an address change within 2 hours of placing your order by emailing cs@hawaiianprint.com. After this period, your order may already be in production. This does not affect your right to request a free return or exchange within 30 days of delivery.

Non-returnable items

Gift cards and digital images are non-returnable. Made-to-order and printed-on-demand apparel are eligible for our 30-day free returns and exchanges.